Customer Service

Shipping & Delivery
We process orders normally within 1-2 business days.  If one or more of your items is backordered then we hold the order until we have every item unless otherwise specified.  We ship via UPS Ground and/or USPS Priority Mail.  Other shipping options are available upon request.  Delivery is dependent upon UPS and/or USPS. Every Package is trackable but once it leaves our we cannot control the delivery time and location upon 


Privacy & Security
We value and protect your privacy.  At no time will we keep or store your payment information. The only information we store is your name, address, and email.  However, you are completely entitled to use the site anonomously. We will never distribute, sell, and/or transfer your information unless you instruct us to.  
Our website does use cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Returns & Replacements
Meta Hemp Solutions will issue refunds ONLY for products returned unused & unopened within 60 days of purchase.  There is a $15 restocking fee on all returned orders unless otherwise agreed upon. WE DO NOT REFUND SHIPPING CHARGES. If you receive the wrong product or items in your order we will replace at no cost.  
Customer is responsible to return all items to the following address:
Meta Hemp Solutions
14115 Mead Street
Longmont, CO 80504
Upon receipt and approval of returned items a credit will be issued.  Credits will appear on your bank statement in 5-7 business days.
Ordering can be done online or over the phone.  If you are having issues with the ordering process please contact us and we will be glad to assist you.  


Payment, Pricing & Promotions
We accept Visa, Mastercard, American Express, and Discover. We also accept check and/or money order.  If you would like to place an order paying by check please call us to confirm the grand total with shipping.  Upon sending your payment in, please write down your order information along with shipping address and contact information. We strive to give you the best price possible.  if you did not receive your special price please contact and we will correct your order.  Pricing and promotions are scheduled to change and we reserve the right to refuse any past promotions or pricing discounts.


Viewing Orders
If you wish to view your current order and/or previous orders please visit "My Account" and log in.  Here you will be able to view your order history.


Updating Account Information
Updating your account information is easy.  Just visit "My Account" and you will be able to view your current information.  We do not store financial information at anytime.  Please make sure your account information is correct upon ordering.